Privacy Policy

This privacy policy describes how Clear Port Global B.V. collects, uses, stores and shares personal data of users (hereinafter "User") of the website www.clearportglobal.com (hereinafter "Site"). This privacy policy applies to the Site and to all products and services offered by Clear Port Global B.V.

1. Who are we?

Clear Port Global B.V. is responsible for the processing of personal data as described in this privacy statement.

Company details:

  • Company name: Clear Port Global B.V.
  • Address: Abraham van Stolkweg 126, 3041 JA Rotterdam, the Netherlands
  • Website: www.clearportglobal.com
  • Email: info@clearportglobal.com
  • Telephone: +31 6 42864730

2. Personal identification data

We may collect personal identification data from Users in various ways, including when Users visit our Site, submit a request, subscribe to the newsletter, complete a form or contact us in connection with our customs and transport services. Where applicable, Users may be asked for: name, email address, company name, postal address, telephone number and data required to carry out customs formalities or transport (such as Chamber of Commerce number, EORI number, VAT number and shipment details).

We only collect personal data from Users when they provide it to us voluntarily. Users may always refuse to provide personal data, with the understanding that this may prevent them from taking part in certain activities on the Site.

3. Non-personal identification data

We may collect non-personal identification data about Users whenever they interact with our Site. Non-personal identification data may include the browser name, the type of device and technical information about how Users connect to our Site, such as the operating system, the internet provider and similar information.

4. Cookies

Our Site may use "cookies" to improve the user experience. The User's web browser places cookies on the hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. Please note that some parts of the Site may then not function properly.

5. How we use collected information

Clear Port Global B.V. may collect and use Users' personal data for the following purposes:

  • To improve our services - The information you provide helps us respond faster and more efficiently to your requests for customs handling, transport and support.
  • To personalise the user experience - We may use aggregated information to understand how Users use our services and resources.
  • To improve our Site - We may use feedback to improve our products and services.
  • To carry out customs and transport assignments - We use the data Users provide solely to deliver the requested service. This data is not shared with third parties except insofar as necessary to deliver the service (for example customs authorities, carriers and Portbase).
  • To send periodic emails - We may use the email address to send information and updates about your shipment or assignment, to answer questions and, with your consent, to keep you informed of news and relevant services. Every mailing contains an unsubscribe link.

6. How we protect your information

We apply appropriate methods for collecting, storing and processing data and take security measures to protect your personal data, login details and transaction data against unauthorised access, alteration, disclosure or destruction.

7. Sharing your personal data

We do not sell your data to third parties. We may use external service providers to help us deliver our services and operate the Site, such as hosting providers, email services and partners in the logistics chain (carriers, customs agents, terminals and Portbase). Data processing agreements are concluded with these parties where the law requires it.

8. Third-party websites

Our Site may contain references or links to websites and services of partners, suppliers and other third parties. We have no control over the content or links that appear on these sites and are not responsible for the practices of websites linked to or from our Site. These sites have their own privacy policies and terms of use.

9. Your rights

You have the right to:

  • Request access to the personal data we process about you
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to the processing of your data
  • Request portability of your data
  • Withdraw consent previously given

You can send your request to info@clearportglobal.com. We respond within 30 days. If you believe we are not respecting your privacy rights, you have the right to lodge a complaint with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).

10. Changes to this privacy policy

Clear Port Global B.V. reserves the right to amend this privacy policy at any time. When we do so, the updated date at the bottom of this page will be adjusted. We advise Users to consult this page regularly to stay informed of any changes. You acknowledge and agree that it is your own responsibility to review this privacy policy periodically.

11. Your acceptance of these terms

By using this Site you indicate that you accept this policy. If you do not agree with this policy, please do not use our Site. Continued use of the Site after changes are published is considered acceptance of those changes.

12. Contact

If you have any questions about this privacy policy, the practices of this site or your dealings with this site, please contact us:

Clear Port Global B.V.
Abraham van Stolkweg 126, 3041 JA Rotterdam, the Netherlands
info@clearportglobal.com
+31 6 42864730